"People don't always realize the value of a sound, knowledgeable carpet-cleaning professional," says Kelvin Bruce, managing director of EPSCO. "It's very important to ask the right questions and do the research to save yourself from future headaches."

Picking a Pro

Perhaps the best way to select  a carpet cleaning professional is through references from friends and family. A glowing endorsement can provide great peace of mind. But, if you don't know anyone with recommendations, request references from the company. A reputable cleaning professional should have available a list of satisfied clients or businesses that use their services. Also, the local Better Business Bureau can act as  a reliable source of information on the cleaning company's history.

Be cautious of any company contacting you over the phone or one that is canvassing your neighborhood.  Also, be wary of any company that advertises a cleaning price by the room, as room sizes vary and charges should be bases on the total area cleaned. Some companies advertise the use of brand name cleaning products or chemicals, however it should be noted that this does not necessarily suggest an affiliation with those companies or added credibility for the cleaning service.

The Interview

Once you have identified one or two companies, conduct an informal interview to make sure you are dealing with a qualified, professional cleaner.

Before hiring carpet cleaning professionals, have a representative come to your home and determine the type of cleaning method that is most suitable, as well as inspect your carpet for problem spots or extremely soiled areas. Discuss in detail the exact services that are needed, and remember to contact the carpet manufacturer before allowing additional treatments, such as re-applying stain treatments or anti-static treatments to prevent voiding warranties.